We are looking for talented individuals to join a role with a flexible and accommodating schedule. Our shift schedule, with hours between 7:00 AM and 10:00 PM, is designed to help you find your ideal rhythm. We offer full-time as well as part-time contract options for students that let you balance your work and studies. Our shifts are rotated monthly so you can easily plan ahead. 

A job that matters: your task

 

• Customer Support: You are the first point of contact for our customers, providing them with advice on our products and services and addressing their inquiries via phone, email, or chat.


• Data Entry & Verification: You enter and verify relevant customer data and information in our systems during the conversation and ensure that all entries are accurate and complete.


• Communication: You conduct conversations in flawless German (C1) and English (C1), both in writing and orally, ensuring that all customer inquiries are handled clearly and precisely.


• De-escalation: You are able to handle difficult conversations, especially in conflict situations, and ensure a solution-oriented de-escalation of upset customers.


• Team Collaboration: You will work closely with other departments and teams to ensure seamless customer support and notify service technicians of customer requests.


• Administrative Support: You will support the processing of fault and repair requests and the documentation of customer interactions.

 

An experience that matters: your skills

 

Language Skills:

• Fluent German (C1) in both written and spoken communication


• Fluent English (C1) in both written and spoken communication

 

Experience & Skills:

• Strong communication skills and enjoyment of customer interaction


• High service orientation and problem-solving abilities


• Experience in handling upset customers and de-escalation techniques


• Proficient in using standard end-user software, particularly MS Office


• Knowledge of CRM systems

 

A workplace that matters: our offering

 

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust


• Attractive remuneration package


• Opportunity for flexibility with a hybrid working model


• Home office allowance


• 25 days paid annual leave


• Additional health insurance


• 200 BGN Food vouchers


• Public transportation card


• Optional parking space


• Multisport card


• Language training opportunity


• Employee referral program


• Brand new modern office premises in a class A business building


• Fresh fruits in the office


• Training and mentorship programs


• Access to over 15,000 LinkedIn Learning courses to assist in your professional development