About Axiom Product Administration
Axiom Product Administration is a leading full-service, nationwide F&I (finance and insurance) administrator dedicated to delivering transformative solutions for dealers and their customers in an evolving automotive marketplace.
Recognized as one of the fastest-growing private companies in St. Louis by the St. Louis Business Journal and ranked No. 72 on Deloitte’s Technology Fast 500™, Axiom stands out as a provider of innovative automotive products and technology solutions. We take pride in our collaborative culture, our drive to innovate, and our commitment to delivering exceptional service to our partners and customers.
About the Role
As a Payment Support Analyst at Axiom, you’ll be the go-to resource for handling inbound and outbound calls related to claim payment inquiries. Whether you're speaking with customers, repair facilities, agents, or partners, your role is to provide accurate information, document requests, and ensure timely follow-up and resolution. This position requires strong communication skills, attention to detail, and a customer-focused mindset to support smooth and efficient claim payment operations.
Essential Job Duties:
- Answer inbound calls related to claim payment status, documentation, and general payment inquiries
- Research payment status and troubleshoot basic payment-related issues
- Initiate outbound calls and return voicemail inquiries as needed
- Log and document all call activity accurately within company systems
- Complete required follow-up actions based on call type, inquiry, or payment status
- Escalate issues appropriately in accordance with established procedures
- Maintain professionalism and provide clear, courteous communication to all callers
- Perform other duties as assigned