Description

Eviction Outsourcing manages evictions nationwide for Mortgage Service Companies, Banks, and Servicers. We do this through a proprietary web based system which monitors files on a state specific basis. 

JOB SUMMARY

Under general supervision, monitors Local Counsels’ activity during the eviction process and provides assistance to ensure timely completion of the eviction file process according to state guidelines. 

DUTIES & RESPONSIBILITIES

· Monitors Local Counsels’ activity during the eviction process.

· Provides assistance by obtaining information and/or documents necessary to ensure timely completion of the eviction file process.

· Verifies that Local Counsel provides required weekly updates for all files through completion.

· May coordinate with brokers to verify occupancy information.

· Has regular contact with Clients, Local Counsel, Paralegals, and Real Estate Agents.

· Provide weekly updates to clients via reporting 

· Lead client calls

· Review and prepare client scorecard replies

· Manage Local Counsel as needed to ensure best in class service

· Return emails and phone calls.
 

EDUCATION & WORK EXPERIENCE

· College Degree Preferred

· Office Experience Preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Must possess previous customer service background.
• Excellent customer service and verbal and written communication skills. 
• Exceptional organization and follow-up skills.
• Ability to communicate with attorneys.
• Understanding of eviction law and local jurisdictional requirements.
• Proficient in software tools including but not limited to Word, Excel, Outlook, and the internet.
• Ability to manage and prioritize multiple projects
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Balances team and individual responsibilities; contributes to building a positive team spirit.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Detailed analytic experience and organizational skills required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment. We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments. If you possess the requisite qualifications, and are seeking the challenge of working in a growing firm, please submit your resume in confidence. All applicants applying for U.S. job openings must be authorized to work in the United States.

• Please note: No employment sponsorship or support will be given for this position. McCalla Raymer Leibert Pierce, LLP will not consider any employment immigration sponsorship or support. This means that McCalla Raymer Leibert Pierce, LLP will not support any CPT, OPT, or STEM OPT plans, nor sponsor in any NIV category (including TN, E-3, H-1B, O-1), or submit the position in the H-1B Registration; or
• Visa sponsorship nor immigration support is not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan) for this position.

Because of the high volume of calls received, only qualified candidates will be contacted for consideration. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.