Company: Wilkins Recreational Vehicles
Job Title: Service Advisor
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
- $50,000.00 - $80,000.00 (commensurate with experience).
- Eligible for bonus program.
Benefits:
- Medical, Dental, and Vision Insurance with multiple options.
- 401K and Employer Matching Program
- PTO/Sick Time
- Voluntary Benefit Program
- Employee Referral Program
- Employee Discount
- RV Borrowing Program
Job Description:
- Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
- Greets, establishes, and maintains a positive rapport with customers,
- Assists customers in determining needs; promotes our products, accordingly,
- Estimates cost of repair and prepares itemized service order,
- Initiates service orders, secures customer’s signature, and closes when completed,
- Develops a keen understanding of all of our products and services,
- Understands effective service sales processes and actively seeks sales opportunities,
- Maintains good communication with customer and follows up after work is completed to ensure satisfaction,
- Understands customer’s needs, committed to exceed customer expectations every day,
- Complies with all company policies and procedures.
Job Requirements:
- A minimum of 2 years’ experience in a customer service role is preferred but not required,
- Motivated individual who enjoys working in a fast-paced environment,
- Professional appearance,
- Strong communication skills,
- Positive attitude,
- Strong work ethic,
- Professional conduct.
We are the #1 RV Dealer in New York State!
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.