Customer Support
■ Position Overview
Administrative Role
(including Customer Support / CX responsibilities)
No weekend or public holiday work / 126 annual leave days / Approx. 10 hours
overtime per month
Annual salary from JPY 4.8 million
Employment type: Full-time permanent position (no relocation required)
■ Location
2-7-6 Morishita,
Koto-ku, Tokyo
3-minute walk from Morishita Station
■ Background of
Hiring
As a Sweden-based
wheelchair manufacturer, we operate in approximately 70 countries worldwide.
With continued business expansion, we are strengthening our back-office and
customer experience functions in our Japan office and are therefore looking to
add a new team member.
■ Job Description
You will work closely
with the Sales and Technical teams to provide a wide range of customer-facing
and operational support related to our power wheelchair business and ROHO
(cushion products).
Main
Responsibilities:
Sales
administration (quotations, order processing, phone support, etc.)
Repair intake and
customer support (with a strong focus on improving customer experience)
Product support
related to power wheelchairs and ROHO products
General
administrative tasks such as office supplies and document management
As this is a small
team, responsibilities are flexible and can be adjusted
Opportunities to collaborate with overseas offices, mainly within APAC
■ Requirements
Required:
Basic PC skills
Experience in
administrative or back-office roles
Preferred:
Comfortable using
English (reading, writing, and conversation)
Customer support
or help desk experience
Interest in
process improvement and enhancing customer experience
Interest in new
technologies such as AI and IT tools
■ Compensation &
Benefits
Annual salary:
From JPY 4.8 million (determined based on experience and skills)
Fixed overtime
allowance included (30 hours; any excess paid separately)
Performance-based
bonus (approximately 10% of annual salary)
■ Working Conditions
Working hours:
9:30–18:30
Average overtime:
Less than 10 hours per month
Fully off on
weekends and public holidays
■ Key Highlights
A role that goes
beyond back-office work and contributes directly to customer experience
improvement
Opportunity to
work with a wide range of products, including power wheelchairs and ROHO
products
High level of
autonomy in a small-team environment
Opportunity to
expand responsibilities by leveraging English and IT skills
■ How to Apply
Please apply via our
career page no later than May 15th, 2026.
We conduct selection on an ongoing basis, so we encourage early applications.
■ Privacy Notice
For information
regarding Permobil’s Privacy Notice, please visit .Permobil Candidate Privacy Notice
At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.
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More about Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.