Service Manager

Mechanical Solutions, Inc. (MSI)

Full Time

St. Louis, MO

About Us:

Mechanical Solutions is a certified union MBE mechanical contractor that  brings over 20 years of expertise to the St. Louis area. Our focus is on enhancing the comfort and quality of living and working environments. Committed to fostering enduring client and community relationships, we prioritize clear and honest communication. Our expert team, comprising skilled sheet metal workers and pipefitters, is equipped to elevate your project in even the most challenging conditions. Thanks to our recently expanded, climate-controlled warehouse, our fabrication capabilities have significantly grown, ensuring the use of the highest quality materials. At the heart of Mechanical Solutions are our core values: efficiency, teamwork, safety, responsiveness, quality, and ethics. We guarantee to execute all projects safely and promptly, ensuring cost-effectiveness for our clients. Our comprehensive customer services span from estimates, design, fabrication, installation, all the way to close-out.

The Role:

We are seeking an experienced and driven Service Manager to lead our service division. This role is responsible for overseeing daily service operations, managing field technicians, ensuring customer satisfaction, and driving profitability within the service department. The ideal candidate brings strong leadership, deep HVAC/mechanical knowledge, and a hands-on approach to operational excellence.

Responsibilities:

 Operations Management

• Oversee day-to-day service department operations, including scheduling, dispatching, and workflow coordination
• Ensure efficient utilization of technicians and resources
• Monitor job progress, timelines, and service quality

 Team Leadership

• Manage, mentor, and develop a team of service technicians and support staff
• Conduct performance evaluations, training, and coaching
• Foster a culture of accountability, safety, and continuous improvement
• Team development and leadership

 Customer Relations

• Serve as the primary point of contact for key service clients
• Resolve escalated service issues promptly and professionally
• Maintain strong client relationships to drive repeat business

 Financial Oversight

• Manage departmental budgets, forecasting, and P&L performance
• Review job costing, margins, and billing accuracy
• Identify opportunities to improve profitability and efficiency

 Technical Oversight

• Provide guidance on HVAC, piping, and ductwork service challenges
• Ensure compliance with industry standards, codes, and safety regulations
• Support troubleshooting and complex service diagnostics

 Process Improvement

• Implement and refine service processes, systems, and KPIs
• Drive adoption of service management software and reporting tools
• Continuously improve response times and service delivery

Qualifications:

• 5+ years of experience in HVAC/mechanical service operations
• 2+ years in a leadership or supervisory role
• Strong knowledge of HVAC systems, piping, and ductwork
• Proven ability to manage teams and service operations effectively
• Excellent communication and customer service skills
• Experience with scheduling, dispatching, and job costing

Preferred:

• Bachelor’s degree in Mechanical Engineering, Construction Management, or related field
• Experience in a mid-sized mechanical contractor or engineering firm
• Familiarity with service management software (e.g., ServiceTitan, FieldEdge, etc.)
• Strong financial acumen (budgeting, forecasting, P&L)

• Ability to meet sensitive timelines
• Strong knowledge of MS Office suite including MS Excel software
• We are a drug free work place, must be able to pass pre and random drug tests
  

Why Mechanical Solutions, Inc.:

Mechanical Solutions is committed to an inclusive and safe work environment that makes people feel connected and reach their full potential. We work with people that are committed to a diverse and welcoming environment that all can feel connected and see themselves represented at every level of our Company. We strive to be Leaders in the communities that we do business. We are one of the fastest growing construction firms in the nation, and continue to grow year after year. If You are set to take your career to the next level…

Come join the Mechanical Solutions TEAM!

• Career Advancement - Our company believes in promoting within.
  
• Benefits Package - Health, Dental, Vision, 401K Match, Life Insurance, and more!
  
• Headquarters Highlights - In-Office Gym, Golf Simulator, Personal Training Classes, Yoga Classes, Massage Therapist, Game Room
  
• Company Culture - We have a fun and lively work atmosphere! We promote Work-Life Balance, Safety, sponsor Team Activities, promote Physical and Mental Health. 
  
• Mechanical Solutions, Inc. is one of the Fastest-Growing Contractors in St. Louis.
• Mechanical Solutions, Inc. is part of the largest MBE Construction Firm in St. Louis.
  
• DID YOU KNOW MSI works on creative, complex, award-winning, high-profile, hyper scale, mission critical data center facilities!
  
• MSI has job sites Nationwide!
  
• MSI offers GREAT BENEFITS for their employees and families.
  
• Come be a part of our exciting growth!
  
• No need for a recruiter, we will keep all applicants confidential.
  

Compensation & Benefits:

• Competitive Annual Salary: Based on qualifications, skills, training, experience, and location.
  
• Discretionary Annual Bonus: Subject to company performance and individual contribution.
  
• Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

Mechanical Solutions, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

Mechanical Solutions, Inc. is a background screening, drug-free workplace. Both of these requirements will be partial determination of final result in hiring.

Mechanical Solutions, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Mechanical Solutions, Inc. without a prior written search agreement will be considered unsolicited and the property of Mechanical Solutions, Inc.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.