Job Description:

Principal Responsibilities

· Prospects, qualifies, and generates sales within the company’s established service area.

· Calls and visits prospects to identify appropriate contacts, qualify, and drive leads through the sales pipeline.

· Respond daily to phone and email requests from new potential commercial customers and existing customers.

· Place outbound phone calls to previous customers to generate leads and new business, as well as outbound cold calls.

· Coordinate with the Sales Administration team to complete sales quotes and contracts.

· Partners with the Branch Manager and the Technical team on presenting SMART solutions.

· Maintain relationships with current customers and identify opportunities to upsell or upgrade services.

· Evaluate feedback from customers and adjust sales technique as needed.

· Meets and exceeds sales and productivity targets

· Update the lead management system for all quotes sold or unsold and forward the information to the appropriate branch.

· Complete follow-up calls and record the activity in the lead management system.

· Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.

· Provide an excellent level of customer service to new and current customers.

· Assist the Accounting Department with collections and ensure customer payment methods are up to date as needed.

· Contribute to building a positive team environment with strong morale among team members

· Other duties as assigned.

Performance Factors

· Engaging approach to develop business opportunities.

· Ability to use pest control knowledge to sell services

· Strong time management, prioritization, and planning skills

· Gather and analyze information skillfully.

· Use reason even when dealing with emotional topics.

· Accurately diagnose the level of interest from each prospect or customer

· Speak clearly and persuasively in positive or negative situations.

· Listen and get clarification.

Requirements

· High School Diploma or equivalent, bachelor’s degree in business preferred.

· 2 years of sales or sales support role.

· Experience with direct consumer sales and pest management preferred.

· Experience maintaining information in a CRM is required; Pestpac experience preferred

· Previous experience working in a database and Windows-based computer environment

· Speaks clearly on the phone and writes routine reports and correspondence.

· Comfortable with presenting information

· Ability to explain a technical solution to a non-technical audience

· Creative problem solver.

· Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.