Signature Healthcare at Home is a leading provider of home health in Oregon, and Washington. Our services are designed to complement your lifestyle through innovative home-based healthcare solutions. The Signature Home Health team possesses character, heart, and the desire to enhance the life of every person we serve. This includes working to achieve and sustain health, activity, and independence. The statement: “Care Where You Are” guides our organization’s dedication to offer quality care for our clients whose goal it is to remain in their chosen home setting. Signature Healthcare at Home is a subsidiary of the Pennant Group network with 300+ locations throughout the country. We offer the best of both worlds –The backing and stability of a proven healthcare “giant”, with the permission to operate locally as if it were our own Federal Way based business. .
Signature Healthcare at Home is seeking an experienced and motivated Lead Intake Coordinator to join our growing team. This is a full‑time, in‑office role based out of our Port Orchard office, overseeing daily intake operations and providing leadership support to the intake/admissions team.
Candidates living in Kitsap County are strongly preferred. We would especially love to find someone who is comfortable working a later shift until 6:00 p.m., as extended intake coverage is essential to our operations.
JOB DESCRIPTION SUMMARY:
The Lead Intake Coordinator is responsible for overseeing all aspects of the patient intake process, including assisting and guiding members of the intake/admissions team and establishing and maintaining positive, professional relationships with patients, providers, and referral partners.
This role combines hands‑on intake coordination with team leadership, quality oversight, and customer service excellence.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:
- Oversees the daily work of Intake Coordinator(s), to include the daily patient intake process
Directs all daily patient referral and intake operations consistent with CMS guidelines
Documents communication with patient and providers within the EMR
Learns, adapts, and implements to new processes as needed
Audits and monitors referral documents for accuracy and completion
Completes pre-authorizations and insurance eligibility checks as required
Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members
Adheres to HIPAA regulations per Company policy and Federal regulations
Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers
Assists in identifying opportunities for additional/improved services and methods
Performs other duties and activities as delegated by the Operations Manager, Administrator/Clinical Manager
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job- related tasks other than those stated in this description.
EDUCATION and EXPERIENCE:
High School diploma or equivalent
Minimum two years’ experience in administrative position in healthcare setting
QUALIFICATIONS and SKILLS:
Knowledge of medical terminology
Knowledge of insurance reimbursement process
Effective data entry, problem-solving, human relations and oral/written communication skills
Demonstrates good communications, flexibility and cooperation in performing job responsibilities
Possess a valid driver’s license and insurance in accordance with state and/or organization requirements
Basic computer skills and knowledge of office technology
Schedule
Full‑time (40 hours/week)
Monday–Friday, 9:00 a.m. to 6:00 p.m.
In‑office role reporting to Port Orchard
Compensation & Benefits
Hourly pay: $29–$31, based on experience
Medical, Dental, and Vision Insurance
401(k) Plan
Life and Disability Insurance
Voluntary Benefits
Up to 4 weeks of Paid Time Off (PTO)
6 Paid Holidays
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.