This is a remote position.
Do you thrive at the intersection of client relationships, operational precision, and human insight? Are you energized by understanding how people work, what teams truly need, and how to align the right talent for lasting success?
This role is built for someone who combines strategic thinking with disciplined execution and a genuine care for people. You take the time to deeply understand your accounts, including their goals, dynamics, expectations, and pressure points, and use that human insight to help create strong, sustainable talent matches. As a core member of the account team, you help ensure alignment between client expectations, talent experience, and measurable outcomes.
Soundings is in an exciting growth phase, and this role sits at the center of it. You will play a meaningful part in strengthening account stability, elevating match quality, and building confidence internally and externally as we scale.
WHY WORK WITH US
- High impact role with visibility across leadership
- Opportunity to shape scalable systems during an important growth phase
- Remote first environment built on trust and accountability
- Entrepreneurial culture where ideas move quickly into action
- Meaningful work connecting people to opportunities that matter
WHO YOU ARE
- Strategic Relationship Builder
You develop trusted partnerships and understand that retention is built on consistency, responsiveness, and results.
- Match Quality Champion
You apply strong human insight when listening to clients and talent, prioritizing alignment beyond skills to drive long term success.
- Operationally Disciplined Operator
You value accuracy, documentation, KPIs, and clean workflows. You know operational excellence builds credibility.
- Account Health Strategist
You monitor performance metrics and utilization trends to strengthen stability and long term value.
- Cross Functional Connector
You collaborate seamlessly across Sales, Operations, and Marketing to ensure aligned delivery and communication.
- Calm, Solutions Oriented Problem Solver
You address challenges proactively and protect long term relationships with professionalism.
RESPONSIBILITIES
Talent & Delivery Excellence
- Develop deep insight into assigned accounts, including goals, team dynamics, and performance expectations
- Ensure alignment between client needs and talent outcomes
- Oversee onboarding for key placements
- Maintain consistent feedback loops with clients and talent
- Address delivery challenges and escalations proactively
- Build and maintain strong client stakeholder relationships
- Participate in account reviews and strategic conversations
- Support smooth onboarding of new clients
- Monitor match quality, retention, utilization, and satisfaction metrics
- Proactively assess risk and collaborate with Sales on expansion opportunities
Cross Functional Alignment
- Partner with Sales Operations to maintain CRM accuracy and clean transitions
- Collaborate with Marketing on talent positioning and account communications
- Ensure data integrity and process consistency across systems
A Note to Candidates
We know great candidates rarely check every box, and we do not expect you to. If this role resonates with you and you believe you could grow into it, we encourage you to apply. We value curiosity, alignment, and potential just as much as direct experience. We have flexibility within this position and anticipate additional opportunities in the future. We would love to get to know you and stay connected.
Requirements
Required
- Experience in account management, customer success, staffing, talent operations, or a related field
- Experience managing or supporting strategic client accounts
- Strong understanding of KPIs, MSAs, SOWs, and operational workflows
- Experience working cross-functionally with sales, operations, and marketing teams
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and presentation skills
Preferred
- Experience in staffing, freelance marketplaces, or the meetings and events industry
- Experience in a high-growth or startup environment
- Familiarity with CRM, ATS, and reporting systems
- Bachelor’s degree or equivalent professional experience
Salary
- Compensation commensurate with experience
- Base salary plus performance based incentive structure
Benefits
- Flexible Remote Working Environment
- Paid Time Off & Sick Leave
- 401K
- Medical, Dental, & Vision Contribution
- Short Term Disability Insurance