Location: Stone Mountain - 100% Onsite

The Customer Success Engineer plays a critical role in supporting field Sales Engineers and our customers by managing standard quoting activities, improving responsiveness, and enabling sales teams to focus on customer relationships and growth opportunities while assuming ownership of defined transactional work that can be executed more efficiently through inside support.

Key responsibilities include:

Serve as a primary inside sales partner assigned regional sales representatives with dedicated focus on Wholesale and OEM-supported accounts.
Provide day‑to‑day sales support, including:

Standard Quoting
Quote follow‑up and proactive customer communication within defined service levels
End-to-end Order intake coordination in conjunction with the Customer Support Team, ensuring clean handoff.
Basic configuration guidance (within defined scope)

Act as a front‑end sales liaison between Sales, Customer Support, Pricing, and Operations focused on reducing cycle time and rework
Proactively manage:

Quote pipeline hygiene and follow‑up activities
Opportunity tracking and handoffs
Sales documentation and data accuracy

Support front end process improvements by identifying gaps, redundancies, and customer pain points
Participate in defining and refining:

Inside sales scope and standard work
Handoff protocols between Inside Sales, Field Sales, and Customer Support
Metrics used to evaluate pilot success

Occasional travel may be required to support customer relationship development, participate in key customer meetings, or provide interim coverage for Field Sales representatives as business needs dictate.
Maintain high standards of professionalism, responsiveness, and customer focus consistent with Lennox values

You’ll work in a fast‑paced, highly collaborative environment where priorities evolve as the pilot takes shape. This role offers the opportunity to directly influence how Inside Sales is defined for HRP moving forward.

Success in this role will require:

Comfort operating without a fully mature playbook
Willingness to provide feedback and help shape future-state processes
Strong partnership across Sales and Support functions
A customer‑first mindset with a focus on speed, accuracy, and clarity

Required Qualifications

3+ years of experience in inside sales, sales support, customer support, or related commercial roles
Experience supporting field sales teams in a B2B environment
Strong communication and organizational skills
Ability to manage multiple tasks and priorities simultaneously
Proficiency with CRM and ERP systems (Salesforce and SAP experience preferred)
High attention to detail with strong follow‑through

Preferred Qualifications

HVAC/R or engineered‑to‑order product experience
Experience supporting pricing, quoting, or order management activities
Exposure to process improvement or pilot program participation
Comfort working across cross‑functional teams in a matrixed environment

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $62,000 - $81,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year.

At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Heatcraft, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.