Posted 3y ago

Lead Experience Technician - Mission Success Leader

@ Atlanta Soundworks
United States
RemoteFull Time
Responsibilities:Mentoring technicians, Reviewing drawings, Assembling equipment
Requirements Summary:CTS-I or BICSI Technician Certification; strong AV/IP networking and troubleshooting; customer service; setup and programming of control systems; ability to lead and mentor technicians; able to install and commission equipment.
Technical Tools Mentioned:Q-Sys, Crestron, AMX, Extron, Biamp, DSP, Autodesk Build, Adobe Construction Cloud, Zoho Projects
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Job Description



This is a remote position.

Goals and Outcomes:

The Mission Success Leader is responsible for leading our client missions to success. This includes setting up, installing, operating, testing, and troubleshooting Audio/Video/Control and related equipment to create an experience that will help our clients impress their audience.

Essential Responsibilities:
  • Mentor and coach technicians
  • Understand and review all drawings so that all related information, Schedules and documentation is understood.
  • Verify all of the drawings, code, site pictures, and job description are complete and you have access to them.
  • Assemble and test equipment racks per the rack build schedule.
  • Ensure the equipment is programmed, configured and tested before onsite installation.
  • Make certain all cables, connectors, hardware and tools needed to complete the project are available and collected.
  • Maintain a clean an organized vehicle with appropriate tools, ladders and safety equipment.
  • Inventory and deliver all equipment to the job site.
  • Complete walk through of the site with the PM and go over all details of the installation.
  • Verify working times and access to the workspace.
  • Install all equipment per ASW documentation and standards.
  • Perform minor DSP changes and load control code as necessary.
  • Ensure that the job is completed to ASW and industry standards for a safe and fully functional system.
  • Update mission progress in Adobe Construction Cloud and Zoho Projects at the end of each day.
  • Ensure that all equipment is connected per the drawings.
  • If the drawings are incorrect for functionality, mark the necessary changes accordingly in Autodesk Build.
  • Ensure that every wire has a label and it is marked according to the drawings.
  • Ensure that the trash is disposed of and the site is cleaner than it was when you arrived.
  • Work with the Field Engineer to perform and document system commissioning.
  • Submit all changes to engineering for as-built drawings.



Requirements

  • CTS-I or BICSI Technician Certification
  • Excellent written and verbal communication skills
  • Proven customer service experience
  • IP networking knowledge
  • AV system troubleshooting skills
  • Setup and load code into Control Systems (Q-Sys, Crestron, AMX, Extron, etc…)
  • Setup and load code into DSP (Q-Sys, Biamp, etc…)
  • Terminate Fiber
  • Install and configure Interactive displays
  • Wireless Microphone frequency coordination
  • Video Wall setup and configuration
  • Occasional after hours and/or travel may be required.


Benefits

  • Free Employee Health Benefits (Cigna)
  • Dental & Vision Available
  • 401K & HSA with company match
  • Profit sharing bonus
  • Sam's or CostCo Membership
  • Use of Discount Tire fleet discount
  • Working with an amazing team and cool gear!
  • Company vehicle (Ford Maverick or Bronco Sport)
  • Financial assistance with AVIXA and other certifications