About This Job:

As the HSKP (Housekeeping) Supervisor at the Hampton Inn Newark Airport Elizabeth, you lead the housekeeping team in maintaining exceptional cleanliness and order throughout the hotel. You ensure that all guest rooms and public areas meet the highest standards of hygiene and presentation, contributing directly to a positive guest experience and the hotel's overall reputation. This role requires a hands-on approach, strong leadership skills, and a commitment to excellence.

Job Duties and Responsibilities:

• Oversees daily housekeeping operations, ensuring efficient and effective cleaning of guest rooms and public areas.
• Supervises and directs the work of housekeeping staff, providing guidance, training, and support.
• Conducts regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards.
• Manages inventory of cleaning supplies and equipment, placing orders as needed and monitoring usage to minimize waste.
• Develops and implements training programs for housekeeping staff, focusing on proper cleaning techniques, safety procedures, and customer service skills.
• Addresses guest complaints and concerns related to housekeeping services, resolving issues promptly and professionally.
• Assists in the preparation of the housekeeping budget and monitors expenses to ensure adherence to budgetary guidelines.
• Creates and manages staff schedules to ensure adequate coverage while controlling labor costs.
• Resolves conflicts among housekeeping staff members, promoting a positive and productive work environment.
• Ensures compliance with OSHA regulations and hotel safety policies, maintaining a safe working environment for all employees.
• Participates in the hiring and performance evaluation processes for housekeeping staff.
• Provides work direction to a team of 10-15 housekeepers, room attendants, and public area cleaners.

Required Qualifications:

Education:

• High school diploma or equivalent required.
• Certification in hospitality management or a related field is a plus.

Experience:

• Minimum of 2 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Experience in a hotel environment preferred.

Knowledge/Skills:

• Strong knowledge of housekeeping procedures and cleaning techniques.
• Excellent team leadership and motivational skills.
• Ability to maintain high standards of quality control.
• Proficient in inventory management practices.
• Excellent training and development skills.
• Exceptional customer service skills.
• Basic budgeting knowledge.
• Effective scheduling skills.
• Ability to resolve conflicts effectively.
• Knowledge of OSHA compliance regulations.

Preferred Qualifications:

• Experience with Hilton brand standards.
• Bilingual in English and Spanish.

Physical Requirements/Work Conditions:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to bend, stoop, and reach frequently.
• Exposure to cleaning chemicals and equipment.
• Work environment includes hotel guest rooms and public areas.