About Us:

Viking Masek Packaging Technologies provides innovative packaging automation for food, beverage, health, medical, and consumer goods manufacturers globally. We offer advanced solutions like vertical form fill seal (VFFS), premade pouch, stick pack machines, flow wrapping equipment, case packers, and cartoners. At Viking Masek we focus on innovation and integration, delivering complete packaging automation solutions to optimize production lines worldwide.

Job Description:

The IT Support Specialist will be responsible for configuring, installing, and maintaining PCs. Duties will focus on service desk support, network printing, and assisting with laptops and industry-specific software. Additionally, the IT Support Specialist will manage onboarding and offboarding team members and oversee all aspects of end-user inventory.

Key Role Areas (KRA):

1. General IT Support

2. Onboarding/Offboarding

3. Collaboration and Projects

4. Incident Response & Root Cause Analysis

Job Duties & Responsibilities:

KRA # 1 � General IT Support

• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and mobile devices.
• Troubleshoot basic network connectivity issues, including VPNs, firewalls, and wireless networks.
• Document troubleshooting steps, resolutions, and system configurations in the knowledge base.

KRA # 2 � Team Member Onboarding and Offboarding

• Maintain an accurate IT asset inventory and ensure compliance with software licensing requirements.
• Set up user accounts, permissions, and access levels in Active Directory and other systems.
• Lead the IT day-one onboarding program, which includes meeting with all new hires and contractors, delivering equipment, and providing an overview of IT systems and expectations.
• Manage the IT offboarding process, including collecting equipment, removing system access, and archiving files and email.

KRA # 3 � Collaboration and Projects

• Participate in IT and ERP-related projects, including system upgrades, migrations, and integrations.
• Support the implementation of IT and ERP-related policies and procedures to ensure operational efficiency and compliance

KRA # 4 - Incident Response & Root Cause Analysis

• Assist with IT and ERP-related incident response by responding to issues preventing team members from performing their day-today duties.
• Escalate incidents as needed
• Help with root cause analysis and determine actions needed to prevent future occurrences.

Qualifications:

• Education: Associate in information technology, Computer Science, or a related field (or equivalent experience).
• Experience: 1 year of experience in IT support or relevant skills.
• Technical Skills:
  • Strong troubleshooting skills for Windows and macOS operating systems.
  • A good understanding of Microsoft Office programs and other typical desktop applications, such as Adobe Acrobat.
  • Basic understanding of networking concepts (LAN/WAN, DNS, DHCP) and cybersecurity principles.
  • Strong analytical and problem-solving skills.
• Soft Skills:
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Detail-oriented with strong organizational and time-management abilities.
  • Customer-focused mindset with a collaborative attitude.
• Other Miscellaneous:
  • Available for after-hours user support
  • May occasionally travel on company business
  • Continuous improvement and industry training upkeep

Preferred:

• Certifications: Relevant certifications such as A+, ITIL, Microsoft 365. Network +, or Microsoft Certified IT Professional.

Core Values:

Simple in Motion

• SERVICE: Serving our customers, colleagues, and community
• INNOVATION: Solving your unique packaging challenges
• MOTIVATION: Motivated by our story to build your story
• PARTNERSHIP: Listening with curiosity and empathy to build strong relationships
• LEADERSHIP: Confidently transforming your goals into realities
• EXCELLENCE: Committed to delivering our best

We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home.

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