Join our dynamic team at BKF Engineers as an IT Help Desk Technician II!

In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in maintaining our organization's IT infrastructure. You will utilize your expertise to troubleshoot complex issues and mentor junior team members.

Key Responsibilities:

• Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users.
• Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate.
• Oversee the installation, configuration, and upgrading of systems, applications, and peripherals.
• Develop and maintain documentation for IT processes, procedures, and troubleshooting guides.
• Monitor and manage help desk ticketing system to ensure timely responses and resolutions.
• Mentor and train junior help desk staff in best practices and technologies.
• Implement and assist in IT projects including installations, upgrades, and migrations.
• Stay up-to-date with the latest technologies to efficiently support users and enhance systems.