Position Summary/ Objective:
Under the direction of the Maintenance Supervisor, Manager, and/or Director, the Maintenance Tech I performs general maintenance, conducts routine inspections, and addresses equipment or structural issues within the resort facility. This entry-level position demands a proactive and adaptable approach, emphasizing not only technical proficiency and sound judgment but also a paramount commitment to safety. By actively engaging in GPR safety programs and embracing industry-standard safety practices, the Maintenance Tech I ensures the operational integrity of the property's facilities while prioritizing a secure and hazard-free environment for both team members and guests.
Primary Essential Functions:
- All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
- Perform routine preventative maintenance and repairs of the property, common areas, and guest rooms, focusing on basic electrical, plumbing, painting, appliance repair, and HVAC with little or no supervision.
- Undergo training and mentorship to enhance troubleshooting, diagnostic, and repair skills gradually.
- Seek guidance from experienced team members for more complex troubleshooting scenarios.
- Gain hands-on experience in equipment upkeep and regular inspections.
- Inspect and maintain tools, work areas, work carts, equipment, or machines.
- Identify, locate, and operate all shut-off valves for equipment, machines, or utility systems.
- Maintain maintenance inventory and requisition parts and supplies as needed.
- Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal if applicable.
- Utilize Computerized Maintenance Management System (CMMS) and other mobile apps to create and close work orders with appropriate data (labor hours, downtime, problem/cause/remedy, and parts used).
- Follow written and verbal instructions and complete documentation associated with work orders/guest requests.
- Communicate with resort guests to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations.
- Develop and maintain positive working relationships across all levels of the organization.
- Adhere to all OSHA and other regulatory agencies having jurisdiction on health and safety regulations.
- Understand and follow safe work practices in accordance with the OSHA/Resort Safety Programs and Emergency Response Manual.
- Participate in Safety Programs within the Resort through awareness in everyday job functions.
- Participate on the Resort Safety Committee and Emergency Response Team.
- Report injuries, illnesses, workplace hazards, issues with tools, equipment, machines, unsafe acts/unsafe conditions to the respective Supervisor/Manager and or Safety Committee.
- Adhere to the Lockout/Tagout program and procedures under the guidance of senior team members.