**WE ARE ACCEPTING BOTH UNM WORKSTUDY AND NON-WORKSTUDY STUDENT APPLICATIONS FOR THIS POSITION**

Student Technicians leverage their knowledge and
training within network operations to provide client support for issues with
layers 1 through 3 of the OSI model. Opportunities include: Introduction to
Networks, understanding of system interconnect via Data Link, Network
Operations, Security and Policy, Configuration and management, and IP schema.

Duties and responsibilities include:

 Student
Technicians are responsible for daily operations of the Data Network. This
includes acknowledging tickets and handling network triage for Layers 1 and
2. Data networks supports client demand 24/7, and technicians are expected to
assist in maintaining that support during their scheduled hours. In addition
to daily operations, technical specialists are also expected to support the
staff during critical service restoration operations by providing on-site
verification and coordinating with staff to restore service during their
scheduled hours. Technicians also provide support by maintaining diagrams,
documents, and records. This will include modifying and/or correcting
diagrams and documents as needed within the central repository, as well as
appending or creating listings on the CMDB and IBN within ServiceNow. Daily
and weekly duties include: vehicle maintenance/inspection and cleaning,
storeroom organization and inventory management, Surplus collation and
submission, team meetings/trainings, and spare device management. Technicians
are expected to handle all Port Activation Request (PARs) within the guided
timeline, IP address management requests, including White/Blacklists, and all
general campus LAN/WLAN connectivity issues up to Layer 3. All Student
Technical Specialists are to complete the university mandatory yearly
training, as well as the driver training.

Minimum Qualifications:

• Student
  Technicians must be degree seeking UNM students enrolled within a
  college program of their choice.
• All team members must
  have a state or government issued ID, as well as, a state or government
  issued driver’s license (for vehicle operation).
• The position does
  require a High School diploma, GED, or equivalent certification.
• All team members must
  be knowledgeable of the use of standard processing and emulation
  software (Microsoft Office, Visio/Lucid Chart, Putty/TeraTerm/Termius).

Preferred Qualifications:

• Introductory understanding of IT systems and
  networks, methods of network connection, as well as computer components and
  modules.
• IT certifications such as A+, CCITN/CCENT, and/or Network +, where
  applicable.
• At least 1 year of work experience; to include volunteer, customer
  service, industry, and/or relevant IT field.
  
  

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.