Increase sales and revenue, find new sales, support the sales staff, complete customer support for sales, and for service. Interact with Product Line Representatives to ensure timely and accurate information for sales, orders and shipments and manage the work process.
This position is based at our Corporate Headquarters in Wood Dale, IL, with a planned relocation to the Merchandise Mart (Chicago) in early 2027.
What you will be responsible for:
- Receive, research and answer customer complaints, coordinating with Sales, Product Lines, QC, Warehouse, and Accounting Department.
- Manage order backlog and ship dates.
- Receive, research and answer customer inquiries regarding sales orders, invoices, shipping data and paperwork, including daily inquiries through sales channels including online enquiries.
- Formulate and articulate new business opportunities identified from customer information.
- Resolve problems as they arise, including the promotion of any improvements to sales / order processing.
- Track measurement on inquiries and orders
- Travel is required.
- All other duties as assigned.
What you will need to be successful in this role:
- Bachelor's degree (B.A.) or equivalent from four-year university or technical school; or four years related experience and/or training; or equivalent combination of education and experience.
The rewards of your career at AAR go far beyond just your salary:
- Competitive salary and bonus package
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) retirement plan with company match
- Generous paid time off program
- Professional development and career advancement opportunities
Physical Demands/Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.
• The environmental characteristic for this position is an office setting.
• Candidates should be able to adapt to a traditional business environment.
AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.
Compensation:
The anticipated salary range for this position is $60,000 to $63,000 annually. This range reflects the base salary for candidates who meet the requirements of the role, including experience, education, and location. In addition to base pay, this role is eligible for a 10% bonus. AAR offers a competitive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan with employer match, paid time off and holiday pay, as well as opportunities for professional development and growth.
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