HiringCafe
Posted 4w ago

Front End Manager on Duty - Full Time

@ Whole Foods Co-op
View All Jobs
Duluth, Minnesota, United States
$19/hrOnsiteFull Time
Responsibilities:supervise staff, train staff, coordinate operations
Requirements Summary:Supervisory experience in retail; customer service; evenings/weekends/holidays; basic computer literacy; strong communication.
Technical Tools Mentioned:POS system, Web browser, Email
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Job Summary:



Front End Managers on Duty (MOD) support store operations with a high degree of proficiency including but not limited to supervising, training and coaching of Front End staff. MODs provide prompt, friendly and courteous service while assisting customers in-person or through electronic communication. They ensure the integrity, cleanliness and safety of WFC premises while coordinating staffing and operations as required.



Duties and Responsibilities



Essential Job Specific Duties and Responsibilities:





  • Support all aspects of Front End operations including, but not limited to, providing supervision, training, coaching and support to designated employees on checkout practices, customer service and/or ownership transactions, till security and POS troubleshooting.




  • Communicate and document unresolved issues and/or concerns to department management.




  • Ensure store safety and security at all times, following protocol for shoplifters and/or disorderly customers.




  • Be the point of contact for dealing with weather extremes, medical emergencies, accidents, injuries and illnesses; document all instances in accordance with established procedures.




  • Ensure compliance with store opening and closing procedures.




  • Assist as feasible with stocking and merchandising products and promptly communicate sign and/or pricing errors to appropriate management.




  • Observe and direct all WFC employees with regards to compliance with employment, safety and store policies and communicate issues to appropriate management.




  • Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation and coaching in compliance with WFC policies and practices.




  • Promote ownership and owner benefits consistently and positively.




  • Achieve WFC customer service standards for internal and external customers.




  • Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.





Essential Organization Specific Duties and Responsibilities:




  • Abide by all WFC policies and procedures.

  • Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.

  • Follow and ensure compliance with all safety practices and policies.






  • Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.




  • Uphold all personnel and operational policies, giving correction to staff and feedback to management as needed.





Additional Duties and Responsibilities:





  • Achieve daily operational goals as directed by your supervisor.




  • Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.




  • Report any problems with systems, tools and/or products to department supervisors.




  • Perform other tasks as assigned by department management.




  • Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages and customer requests in compliance with established practices.




  • As directed, move into backstock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.




  • Promote ownership and owner benefits consistently and positively.