QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. We are dedicated to educating, protecting, and caring for your skin with comprehensive skin care services.

Our mission focuses on skin health education, skin cancer prevention, risk factor awareness, and providing access to healthy skin through annual skin exams and expert dermatologic care. We continuously expand our reach to deliver timely, accessible, and high-quality dermatologic care.

Location: Denver, NC

Job Summary:

As a Front Office Receptionist at our Denver, NC location, you will be responsible for providing excellent customer service, performing accurate patient registration, and verifying insurance coverage using our medical systems. Your role will support the smooth operation of the clinic in line with established policies and procedures.

Key Responsibilities:

• Greet patients and visitors warmly in person or over the phone, responding or directing inquiries appropriately.
• Record patient arrivals in the Practice Management System (EMR).
• Identify patients accurately using their date of birth and name; create new accounts as needed.
• Prepare and manage patient paperwork ahead of appointments.
• Contact patients with missed appointments to reschedule and document accordingly.
• Schedule patient appointments to maximize provider time and treatment room utilization while ensuring patient comfort.
• Assist patients in distress using sound judgment during emergencies.
• Maintain updated patient information in the Practice Management System (EMR).
• Verify insurance eligibility, financial status, and determine if prior authorization is required; communicate with Billing Department when necessary.
• Keep the reception area clean, organized, and welcoming.
• Collect patient copays and balances effectively while maintaining confidentiality.
• Adhere to policies and procedures, reporting operational changes as needed.
• Provide excellent customer service in all interactions with patients, providers, and team members.
• Answer phone calls promptly and courteously.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.