Job Summary:

The Host/Hostess is the first and last impression ambassador of the restaurant. They greet each guest with energy, enthusiasm and a friendly demeanor and provide a warm welcome and fond farewell. The Host/Hostess diplomatically handles the waitlist and special requests with a positive attitude and offers guests all available options. They stay abreast of floor plan information and seating rotation, and accurately use guests' names and information.


Responsibilities:

- Greet guests in a friendly and timely manner

- Seat guests in a timely manner

- Maintain knowledge of current menu offerings, specials, and promotions

- Handle waitlist and special requests with a positive attitude

- Offer guests all available seating options

- Stay abreast of floor plan information and seating rotation

- Accurately use guests' names and information

- Communicate effectively with the servers and kitchen staff

- Handle cash and credit card transactions accurately


Qualifications:

- Must have excellent customer service skills, be friendly and outgoing

- High School diploma or equivalent preferred

- Ability to work in a fast-paced environment, multitask, and work effectively under pressure

- Ability to maintain a positive attitude even when under stress

- Good communication and interpersonal skills

- Ability to handle cash and credit card transactions accurately

- Must be able and willing to work weekends and holidays