Principal Duties and Responsibilities

Perform all tasks related to processing special handling invoices for large, complex commercial customers

Maintain third party billing portals  

Communication with cross functional internal teams related to customer account status will be required

Communication with various large commercial customers regarding account status  

Maintain strong customer relationships through effective communication

Perform and maintain account billing reconciliations for customers  

Investigate and resolve any irregularities or inquiries timely and accurately

Provide documentation to customers or cross functional teams requesting invoices, statements, etc.

Maintain sensitive customer financial information and organized financial records, electronically

Recommend improvements for invoicing processes

Researches and resolves second and third level customer inquiries

Develop key relationship with cross functional teams to mitigate invoicing errors