HiringCafe
Posted 2y ago

Senior Customer Success Manager

@ BlackLine
View All Jobs
Paris, Île-de-France, France
$2k/moOnsiteFull Time
Responsibilities:build relationships, guide adoption, increase value
Requirements Summary:Customer-facing role experience; strong communication; French fluency; fintech experience a plus; CRM experience.
Technical Tools Mentioned:CRM (Salesforce, Gainsight), Data analysis tools
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Job Description

  • You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go-to expert and advocate;

  • You'll guide customers to realise the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results;

  • Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand;

  • You will help customers become power-users of our products by sharing best practices and providing expert guidance tailored to their unique needs;

  • By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand;

  • You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation;

  • You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services;

  • Your proactive approach will help us build multi-year relationships with our customers, ensuring their continued success and minimising churn.

  • A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships;

  • A genuine passion for understanding customer needs and a drive to help them succeed;

  • Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation;

  • The ability to quickly learn and explain software solutions to both technical and non-technical audiences;

  • A collaborative spirit and the ability to work effectively with cross-functional teams to achieve shared goals;

  • Strong problem-solving skills and a proactive mindset, always looking for ways to improve the customer experience;

  • Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress;

  • A data-driven approach, with the ability to analyse information to uncover trends and opportunities;

  • Previous experience working in fintech is a strong advantage;

  • Fluency in French, both written and spoken.

 

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$1,500