We are looking for a Global Product Support Team (Can-Am Off-road) who will report to the Manager, Global Product Support Off-Road Products, Customer Services and who’ll be tasked with overseeing the team, supporting our dealers and working collaboratively with other departments. As part of your role, you’ll be significantly contributing to the product performance and be at the forefront of delivering outstanding service to BRP’s customers.
YOU’LL HAVE THE OPPORTUNITY TO:
- Act as a mentor, coach and point of contact to a team located in different countries worldwide. Ensure continuous employee development and promote a high level of engagement through dynamic and inspiring leadership.
- Ensures the delivery of technical support for Can-Am Off-Road Products, with a consistent alignment of service levels.
- Collaborate and ensure a strong working partnership closely with key business partners and stakeholders internally and externally sharing insights and trends and be recognized as the voice of the dealer favoring an outside-in mindset.
- Responsible for implementing innovative ways to operate the department and ensure continuous improvement on key opportunities by using analytic capabilities, change management skills and sound judgment. Provide recommendations and implement resolutions to identified opportunities.
- Provide input on strategic alignment and vision to successfully deliver key objectives.
- Assures alignment of warranty decisions and practices with company expectations in ways that contribute to its ongoing success.
- Identify, plan, execute and monitor continuous improvement projects.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:
Required:
- 5+ years of relevant experience in customer service/support.
- Possesses a mechanical aptitude with the general understanding of diagnosing, repairing and maintaining recreational vehicles.
- Experience having the ability to lead by influence and inspire others to drive results.
- Proven success in building, executing internal processes, and transfer of best practices.
- Demonstrates strong conflict resolution and interpersonal skills with the ability to address changes directly, take initiative and drive proactive solutions in a fast paced environment.
- Excellent written and verbal communication skills with a fluency in English.
- Location and in office expectations: Required to work hybrid 3x/week in office.
- Travel up to 10% of the year.
Preferred:
- Ability to communicate in a different language.
- Maintain a positive attitude and fosters a fun, engaging work environment while encouraging teamwork and collaboration.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation — You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
#LI-Hybrid #LI-EF1