About the Role We are looking for a detail-oriented and proactive Sales Support Specialist to join our growing sales team. In this vital behind-the-scenes role, you will provide essential administrative and operational support to enable our sales representatives to focus on building relationships and closing deals. You will act as a key liaison between sales, customers, vendors and internal teams, ensuring smooth, efficient sales processes and high levels of customer satisfaction.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, is a quick study and takes pride in keeping everything running seamlessly.

Key Responsibilities

• Respond promptly and professionally to customer and internal teams inquiries via phone, email, and CRM
• Process sales orders, contracts, invoices and purchase orders accurately and in a timely manner with attention to detail
• Maintain and update customer information and open project information, and sales in the CRM system (i.e., Salesforce)
• Coordinate with internal & external teams (finance, legal, product, shipping/logistics, subcontract labor) to resolve issues and ensure smooth order fulfillment
• Monitor order status, delivery timelines, and invoicing; proactively communicate updates to customers and sales reps verbally and in writing
• Identify process bottlenecks and suggest improvements to increase team efficiency
• Manage and submit project invoicing based on percentage of completion
• Support sales requesting drawings and preparing initial submittal packages per project

Handle post-sale administrative tasks such as processing project close out packages inclusive of owner’s manuals and warranty information