DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

• Performs the steps of STAR Service, which include:

o   Smile and Greet

o   Take Care of Needs

o   Anticipate, Ask and Act

o   Remember to Thank and Close

• Performs the position-specific STAR service expectations, as outlined by the department.

Cleans and sanitizes guest rooms to enhance the guest experience at Shooting Star Casino, Hotel & Event Center.

·         Performs overall cleaning and sanitation of hotel rooms, including dusting, washing, vacuuming and mopping/wiping of walls, woodwork, carpets, and furniture according to checklist.

·         Rotates mattress encasements, pillow encasements, shower curtains and bedspreads according to schedule and guest needs.

·         Inspects guest rooms for left items and returns all lost and found items to the Housekeeping Office.

·         Keep a clean & tidy workspace for their carts as well as the cart rooms.

Ensures guest rooms are properly stocked with amenities to ensure a comfortable stay at Shooting Star Casino, Hotel & Event Center.

• Replenish supplies such as drinking glasses, paper supplies, toiletries etc. to maintain par level of items going into the room by room type.
• Report any missing items from hotel rooms & turn into Lead or Supervisor.
• Stocks cart, counts, folds and carries linens.

Cleans hotel areas as assigned to enhance the overall experience and enlighten the guests stay.

• Remove disposable items from storerooms, lobby, office areas, and corridors.

Listens and responds to guest concerns in a timely fashion to maintain a high level of guest satisfaction.

• Does “knock & talk” on stayover rooms to verify guest needs & ensure guest satisfaction.
• Refers guests to the appropriate department or function for issue resolution.

Performs other duties and responsibilities as required or assigned.