HiringCafe
Posted 1mo ago

Reservationist

@ Inns of Aurora
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Aurora, New York, United States
$18-$25/hrHybridFull Time
Responsibilities:Secure reservations, Communicate guests, Upsell revenue
Requirements Summary:High school diploma; strong communication; tech-savvy; multi-tasking in fast-paced environment; professional demeanor; flexible schedule including weekends/evenings; prior hotel operations/reservations a plus.
Technical Tools Mentioned:Microsoft Office, Stay n' Touch PMS, Synxis CRS
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Job Description

$18-25 hourly depending on experience

*This position does have the option to be a hybrid position but does require in person training*

INNS OF AURORA, LLC CORE VALUES:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

• Courage

• Initiative

• Dependability

• Flexibility

• Integrity

• Judgment

• Respect for others

Position Purpose:

Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.

**Weekend and Evening Availability is Required**

Responsibilities/Duties/Functions/Tasks:

  • Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
  • using available resources to accommodate guest requests within parameters
  • Communicate with guests primarily via phone and e-mail, occasionally in person.
  • Act as a brand ambassador to curate "the perfect stay" for each and every guest
  • Provide back-up support for guest services staff members, as needed.
  • Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
  • Strategically up-sell guests to maximize revenue
  • Provide tours to guests, if requested
  • Provide support for Sales Department
  • Maintain an approachable, knowledgeable, and accommodating attitude
  • Answer general inquiries and direct phone calls to their appropriate departments
  • Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
  • Maintain knowledge of current area events, activities, and hours of operation
  • Maintain knowledge of guest policies, room rates, and availability
  • Other duties, as assigned