Job Description
The Account Manager is responsible for developing and maintaining relationships with new and existing customers or partners with the objective of consistently meeting or exceeding assigned sales goal.
- Develop a sales plan to meet or exceed quota for assigned low risk, low impact existing or potential customers or partners
- Accurately represent and communicate sales forecasting on a real-time basis
- Initiate contact with customers on a regular basis to develop and maintain business relationships; leverage marketing campaigns to generate leads
- Respond to non-technical customer inquiries, such as module information, pricing, maintenance and billing questions
- Work with other team members on accounts; ensure proper and timely resolution of issues escalated from assigned accounts
- Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, or sales calls
- Grow knowledge and awareness of best practices and market trends; develop understanding of the business and technical needs of customers
- Engage company specialist and support resources as needed to advance opportunities
- Attend and contribute to customer and industry events as necessary
- Associate's Degree
- Experience in sales
- Microsoft Windows and Office proficient
- Proficient in opportunity management and account planning tools
- Ability to establish rapport and gain the trust of others
- Ability to gain consensus across multiple departments and leadership levels
- Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Oganized and experienced at successfully multi-tasking
- Self-motivated with the ability to manage work to completion
- Collaboration skills, applied successfully within team as well as with other areas
- Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
- Up to 5% travel time