Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
· Collect all pertinent demographic information, insurance information, and medical information.
· Utilizes scheduling tools and a referral system to schedule patient appointments.
· Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
· Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents
into patient’s chart.
· Answer and resolve all incoming calls and requests in a timely and accurate manner.
· Communicate with supervisor and/or leads about potential patient concerns.
· Triage and relay necessary messages to appropriate staff members.
· Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration
team.
· Ensure strict confidentiality of all health records and member information.
· Meets HIPAA guidelines.
· Other duties assigned

EDUCATION
· High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE
· Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
· Excellent organizational skills and strong customer service orientation are required with a strong background in computers
and data entry.
· Knowledge of medical terminology and insurance plans.

REQUIREMENTS
· Excellent organizational skills.
· Strong customer service skills.
· Strong background in computers and data entry.
· Working knowledge of EMR systems