Are you a Front Office professional looking to advance your career within our organization? We are seeking Front Office Super Users at Yakima Medical Dental Clinic! This position offers a unique opportunity to step into a leadership role and make a difference in patient care. 

The following job titles are eligible to apply: 

• Clinical Support and Referral Specialist 
• Clinical Support Specialist 
• Medical Receptionist 
• Patient Benefits Coordinator 
• Referral Specialist 
• Scheduling Coordinator 

We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. 

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew" for a glimpse into our dedication to our communities, health, and families. 

Position Highlights: 

• An additional 4% super user differential 

Additional Super User Tasks: 

• The super user works with the Epic Training Team to provide long-term operational support for end users in their department. The Super User answers questions regarding functionality, assists the training team with end-user training, and serves as a liaison between end users, project teams, and department leaders. The Super User accepts this assignment in addition to their current duties as assigned by the job role. 
• Participate in monthly Epic Evolve Program meetings held by the Epic Training Team 
• Provide at-the-elbow support for all users within their area of expertise, as defined 
• Act as point person for end-user training questions. Work with the IT Team to prioritize issues 
• Work with Epic Training, Epic IS, and department SMEs (subject matter experts) to represent and reinforce optimized application use 
• Assist with training and job shadow opportunities for new employees adjusting to the system 
• Participate in ongoing training regarding system changes and upgrades 
• Validate end user’s knowledge and essential skills as needed to assist with optimized training programs 
• Represent end-user and department leader’s concerns and requests by providing feedback to the project teams 
• Help newly appointed Super Users in your department on role guidelines and procedures, if applicable and as needed 

Additional Super User Qualifications: 

• 2 years of experience using Epic Software in the healthcare industry 
• 1 year of experience as a current employee at YVFWC 
• Experience in onboarding, training, and/or mentoring new employees to your department is preferred 
• Must complete Epic Evolve-Super User Training within 60 days of the contingency offer 
• Ability to attend quarterly Epic learning opportunities for application area supporting 
• Ability to travel to remote sites, to support go-live activities or training support 

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.