We’re looking for a Mid-Market Customer Experience Manager to own a focused portfolio of customers end-to-end and help them get real value from our product.

This isn’t a “check-the-box” CSM role. You’ll act as a strategic partner, product expert, and industry advisor—working closely with customers from the sales cycle through onboarding, adoption, and long-term success to improve how they operate and scale.

At CurbWaste, Customer Experience isn’t a support function—it’s the backbone of how we build the product and partner with the industry. In this role, you won’t just manage accounts—you’ll develop deep relationships, understand workflows at a granular level, and help co-build solutions alongside customers.

You’ll also play a key role internally, partnering with Product, Engineering, Support, and Sales to bring structured customer insight into everything we build. Over time, this role becomes a true voice of the industry inside the company, helping shape product direction—not just react to it.