Description

The Call Center Representative for AIDS Walk New York (AWNY) will support outreach efforts for the 2026 event by engaging past participants, including individual walkers and team leaders, to assist with registration and participation. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of calls while providing a positive and informative experience.

Essential Job Functions

The following duties are mandatory requirements of the job:

• Connect with past participants by phone to support and encourage registration for the AIDS Walk New York 2026 event
• Communicate clearly and professionally with participants, providing accurate information about the event
• Manage a high volume of calls efficiently while maintaining quality engagement
• Follow established scripts and utilize FAQs to address participant questions
• Build rapport and encourage participation through a positive and engaging approach
• Perform light data entry, including maintaining call logs and updating participant and donor information
• Meet established individual and team performance metrics (qualitative and quantitative)
• Develop familiarity with event details, timelines, and key messaging for AIDS Walk New York 2026

Special Skills and Knowledge

In addition to the responsibilities listed above, the ideal candidate will possess most or all of the following:

• Strong interpersonal skills with a professional and approachable demeanor
• High attention to detail and organizational skills
• Bilingual skills are a plus
• Prior experience in customer service, outreach, or call center environments preferred
• Reliable, punctual, and able to manage time effectively in a fast-paced setting

Requirements

Education and Certification

• High School Diploma required or a minimum of one (1) year of equivalent work experience in an office or call center environment

Technical Skills

• Microsoft Excel:  Data entry, sorting/filtering, and basic reporting.
• Google Docs: Create, update, and maintain documentation to support outreach and tracking efforts.
• Call Handling: Manage inbound/outbound calls, document interactions, and update customer records.
• Phone Skills: Clear and professional communication, active listening, call control, de-escalation, and accurate message-taking.
• Data & Case Tracking:  Enter and track customer interactions, maintain detailed notes, and follow up as needed.

Work Environment & Schedule

• Monday through Thursday, 10:00 AM – 4:00 PM
• This is an on-site position that requires regular, consistent in-office attendance
• Must comply with all GMHC workplace policies and applicable health and safety guidelines

Physical Demands

While performing the duties of this role, the employee is required to:

• Sit for extended periods while managing a high volume of calls, actively listening, speaking, and entering information
• Use standard office and call center equipment, including computers, telephones, and headsets
• Maintain focus and accuracy while performing repetitive tasks in a fast-paced environment