DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.

DataPath, Inc. is seeking Help Desk Technical Tier I Support to be the day-to-day operator of the TCF. Ensure the equipment necessary for ensuring fast, reliable, and secure exchange of information.

This position is contingent upon contract award.

Essential Functions:

• Shall field trouble calls via the phone and computer trouble ticketing system.

• Shall perform laptop imaging.

• Shall perform basic IP troubleshooting.

• Shall build user accounts on the domain.

• Shall add and remove computers from a Microsoft domain environment.

• Shall assign user accounts to appropriate groups and permissions.

• Shall build exchange mailboxes.

• Shall troubleshoot user email issues.

• Shall troubleshoot printers and map shared printers.

• Shall document trouble calls and computer/network actions for reporting purposes