Job description
Cincinnati Marriott North is actively seeking dynamic candidates to fill our full-time Front Desk Associate positions. Candidates MUST HAVE open availability (days, evenings, weekends and holidays).
Responsibilities and Duties
Responsibilities of the Front Desk Agent position include:
-providing exceptional service to guests at all times
-assisting guests efficiently, courteously, and professionally in all guest services related functions
-greets and registers guests, provides room assignments, and accommodate special requests
-answers all incoming internal/external calls using proper etiquette
-has thorough knowledge of reservation system and procedures
-resolves guest challenges and takes appropriate action to ensure guest satisfaction
-processes guest payments and follows proper cash handling procedures
-must be able to stand for 8 consecutive hours
Qualifications and Skills
-Previous hotel experience preferred.
-Previous customer service experience required.
Benefits
- 401 K
- Health, Dental, and Vision
- PTO after 6 months of service
- Crestview Management, LLC-Hotel Discounts
- Marriott travel discounts
Job Type: Full-time
Work Remotely
- No
Job Type: Full-time
Salary: From $16.00 per hour
Benefits:
- Health insurance
- Dental insurance
- Employee discount
- Life insurance
- Paid time off
- Vision insurance
- 401K
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Front Desk: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person