Div. 134 - Odenton, MD

 

Summary

Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.

• Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.

• Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.

• Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.

• Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.

• Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.

• Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.

• Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.

 

Education and/or Experience

Associate or Bachelor’s degree in Business, Communications, or a related field preferred; 1–3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.

Computer Skills 

Microsoft Office, Word and Excel.

Physical Demands

Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.