At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.
The objective of the Control Management Governance team is to establish the Operational Risk and Controls strategy for Global Merchant & Network Services (GMNS), set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.Responsibilities
- Support certain execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
- Track specific issues with KRI limits and risk appetite for Global Merchant & Network Services to ensure operational risks are managed within agreed thresholds
- Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU
- Help in the development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
- Facilitate the understanding and use of the risk governance framework basics across BUs through regular communication
- Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
- Aggregate specific reporting areas, approvals/exceptions and support "change-the-function" activities for the BU
- Administer implementation of specific training initiatives and clear career progression plans that align with Operational Risk Management
- Review processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
- Support sharing insights, better practices, themes, etc. across the enterprise
Qualifications
- 2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Experience in at least one of the following:
- Translating operational risk strategy and appetite into execution guidelines
- Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
- Facilitating the implementation of the operational risk governance frameworks
- Developing, communicating and ensuring understanding and adherence to operational risk procedures and standards
- Supporting the operational risk exam management processes
Company
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.