Job Description
As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest
experience in the Hardlines departments. You will assist customers in finding what they are looking for
and ensure Hardlines is stocked with the products customers want. You'll know which products will
meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions,
customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow
sales by maintaining merchandise, signs and labels on the sales floor.
So what can you expect as a Customer Experience Associate – Hardlines at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the hardlines area to let them
know you’ll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate
products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate
conversation
We know that you can work anywhere. However, working at the Exchange is the start of something
great! While you make it easy for our customers, we focus on you and your development! Our
people make us who we are. We want to see you grow, so we put growing together at the forefront
of everything we do. It is our duty to provide you with the tools and resources that you need to
succeed. Joining the Exchange means joining a team that is devoted to you!
experience in the Hardlines departments. You will assist customers in finding what they are looking for
and ensure Hardlines is stocked with the products customers want. You'll know which products will
meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions,
customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow
sales by maintaining merchandise, signs and labels on the sales floor.
So what can you expect as a Customer Experience Associate – Hardlines at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the hardlines area to let them
know you’ll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate
products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate
conversation
We know that you can work anywhere. However, working at the Exchange is the start of something
great! While you make it easy for our customers, we focus on you and your development! Our
people make us who we are. We want to see you grow, so we put growing together at the forefront
of everything we do. It is our duty to provide you with the tools and resources that you need to
succeed. Joining the Exchange means joining a team that is devoted to you!
Employment Category
Intermittent
Job Tier
0
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
No
Facility Name
SCOTT MAIN STORE
Salary Minimum
$15.00
Salary Maximum
$19.52
Exchange Location
United States - Illinois - Scott AFB