Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism. 

Team Member Benefits: 

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  Medical, Dental and Vision 

  
  


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  Employer Paid Life Insurance 

  
  


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  Other Supplemental Benefits 

  
  


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  Employer Matched 401K 

  
  


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  Hotel Room Discounts across multiple brands 

  
  


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  Enhanced paid vacation, sick time and holiday pay 

  
  

Essential Job Functions:  

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  Greet, register, and assign rooms to guests of the hotel. 

  
  


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  Verify customers' credit and establish payment method. 

  
  


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  Make and confirm external reservations for dinner, entertainment, and transportation. 

  
  

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  Compute bills, collect payments, and make change for guests. 

  
  


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  Answer hotel phone and handle guest requests and inquiries. 

  
  


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  Transmit and receive messages, using telephones or PMS system. 

  
  


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  Deposit guests' valuables in hotel safes or safe-deposit boxes. 

  
  


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  Perform bookkeeping activities, such as balancing accounts. 

  
  


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  Serve food and beverages to guests, ensuring a positive dining experience. 

  
  


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  Act as a private lounge host. 

  
  


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  Practice safe work habits and use required safety equipment. 

  
  


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  Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 

  
  


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  Perform other duties as requested by management.