The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
In Enterprise Acquisition Product & Platforms we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits, and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital, and connected world.
You will have the opportunity to make a direct contribution to the success of our company, working among high performing engineering, design, analytics, and product teams. You will have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.
Responsibilities
We’re looking for a Digital Product Manager to work in our International Shop team and help to deliver an exciting vision. You will be responsible for both front-end and back-end capabilities that enable key shopping acquisition journeys, including their optimisation and growth through experimentation.
You will:
- Innovate through collaboration, research, and analysis to continuously define a pipeline of new features that enhance the experience and improve key priorities & desired outcomes to support Enterprise goals
- Leverage quantitative and qualitative data to drive informed decisions, experimentation, and product strategy
- Develop a deep understanding of the customer experience, researching and analysing user experience data and analytics to identify and quantify opportunity areas
- Continuously engage with partners to maintain product transparency, build trust, and address challenges
Qualifications
Significant experience leading and inspiring a digital product software development team
Proven prioritization skills and an ability to work in a dynamic environment with a fast pace and changing needs
Experience in building and managing global digital products built for scale and reusability
In depth knowledge and demonstrated experience of agile processes and principles
Demonstrated negotiation and influencing skills at all levels of an organisation
Excellent written and verbal communication skills
Able to build positive relationships, influence decisions and make things happen
Highly organized, self-starter, comfortable working in white space
Attention to detail and a keen understanding of data and analytics
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Company
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.