Troubleshoot complex hardware issues, keep critical systems running, and grow your technical expertise in a fast-paced, team-driven environment.

As a Data Center Technician, you serve as a key resolver within your support team, responsible for troubleshooting and resolving complex hardware infrastructure issues. You play an active role in maintaining operational continuity by addressing server-related problems, contributing to team knowledge sharing, and ensuring consistent documentation through ticketing systems. This role requires both independent problem-solving and strong collaboration, as you work closely with team members and supervisors to maintain performance standards and continuously improve.

In this position, you are expected to develop a deep understanding of the equipment and systems you support, allowing you to diagnose issues efficiently and execute hardware repairs or replacements when needed. You take direction with enthusiasm, demonstrate close attention to detail, and remain adaptable by incorporating feedback into your day-to-day work. Success in this role comes from balancing autonomous execution with effective communication and teamwork.

As a Data Center Technician, You Will

• Troubleshoot and resolve complex hardware infrastructure issues
• Independently diagnose and resolve server-related issues
• Perform hardware replacements and repairs as needed
• Develop in-depth knowledge of supported equipment and systems
• Support team members by sharing technical knowledge and best practices
• Document work and maintain accurate records using ticketing systems
• Collaborate with cross-functional teams to ensure efficient issue resolution
• Work closely with supervisors to receive, apply, and act on feedback
• Follow direction carefully while maintaining strong attention to detail

In This Role, You Bring

• High school diploma or equivalent
• Basic networking knowledge, including understanding of TCP/IP (1+ years)
• Familiarity with server or computer hardware components (1+ years)
• Experience using ticketing systems and maintaining documentation
• Ability to perform basic network troubleshooting
• Ability to execute hardware repairs and component replacements
• Basic knowledge of Linux/Unix command line
• Strong communication skills and ability to work effectively within a team
• Receptive to feedback and able to adjust performance and behavior as required

Bonus if You Have

• CompTIA, CompTIA+ experience

Additional Position Details

• Supervisory Responsibilities
  • None
• Physical Demands
  • Must successfully pass through metal detection equipment daily
  • Ability to lift up to 40 pounds
  • Standing/walking for extended periods
  • Ability to climb ladders and work at heights
  • Capability to work in various environmental conditions
  • Ability to adapt to varying temperature conditions within the data center environment
• Work Environment
  • Temperature fluctuations dependent on seasonal changes and external weather conditions
  • Work areas may contain environmental allergens and airborne particles including dust
• Work Schedule:
  • Schedule flexibility required, including potential night shift positions
  • Shift options include Sunday–Wednesday or Wednesday–Saturday, 6:00 AM–4:30 PM or 7:30 AM–6:00 PM
  • Contingent workers are expected to work holidays if scheduled (regular pay, not holiday pay)
  • First two weeks: Monday–Friday, 7:30 AM–4:00 PM (Training)
• Travel
  • None

Important Notices:

• Candidates requiring reasonable accommodation should discuss their needs during the application process. All accommodation requests will be reviewed in accordance with applicable laws and company policies while ensuring essential job functions can be performed safely and effectively. 
• This position operates in a secure data center environment where certain working conditions are inherent to the role and essential to operations. These conditions cannot be modified without impacting core job functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

At RUN Studios we recognize our ultimate success depends on our talented and dedicated workforce. We understand, value, and are grateful for the invaluable contributions made by each employee. Our goal is to provide a comprehensive program of evolving competitive benefits specifically designed to support the needs of our employees and their dependents.     

Compensation

Pay Range: $21.50 - $26.50 (Hourly)    

The successful candidate’s pay will be based on various factors such as individual qualifications and work location.  

Benefits

Benefits and perks may vary depending on location and nature of the work, but eligible employees have access to medical, dental, vision, life, and AD&D benefits, health savings and flexible spending accounts, other telehealth and wellness benefits, a minimum of seven paid holidays per year, accrual of at least 6.5 days (Temporary Employment) to at least 15 days (Regular Employment) of paid time off per year, a 401k plan with company match, discretionary bonuses dependent on company, team or individual performance, and referral bonuses for eligible hired referrals.  

As an equal opportunity employer, RUN Studios is committed to pay equity and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, genetic information, protected veteran status, disability, age, or other legally protected status.