HiringCafe
Posted 4mo ago

ServiceNow Architect

@ Credence
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Tysons, Virginia, United States
HybridFull Time
Responsibilities:guide architecture, lead design, coordinate delivery
Requirements Summary:US citizen with ability to obtain DOD Secret clearance; BS in CS/IS/Engineering/Business; 5+ years experience; ServiceNow APIs, BPMN, REST, JavaScript; SQL databases; DevOps basics; JIRA; experience with ServiceNow and integration platforms like MuleSoft.
Technical Tools Mentioned:ServiceNow, MuleSoft, JavaScript, Jenkins, Ansible, JIRA, Salesforce, Oracle, Microsoft SQL Server, REST APIs, BPMN
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Job Description

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Position Summary

Credence has an immediate need for a ServiceNow Architect who will be responsible for providing the overall guidance and structure for architecting, implementing, and maintaining innovative solutions and approaches. This position supports technical solution and development / implementation of solutions that leverage the OOTB ServiceNow modules and Custom App to migrate legacy applications to the DLA Enterprise ServiceNow platform.

Responsibilities:

  • Ensure all designs created by different teams aligns with the architecture principles of ServiceNow and should be reusable, reliable, and adaptive.
  • Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, solution architects and developers.
  • Provide presentation to senior stakeholders on the solution approaches and roadmaps.
  • Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes.
  • Requirements elicitation, design, development, testing, training, and implementation support
  • Managing the ServiceNow solution design, development, testing, and go-live support.
  • Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
  • Working with project resources to define sustainment governance and processes as part of operational transition.
  • Providing insight and expertise into the ServiceNow platform capabilities and roadmap
  • Working with technical subject matter experts (SMEs) to identify and refine data requirements.
  • Provide guidance to convert requirements into design and migration steps.
  • Working with customer SME’s and senior leadership to ensure systems requirements are met.
  • Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications.
  • Fosters a customer-focused environment.
  • Communicates effectively through presentations to a wide variety of audiences at all organizational levels.
  • Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.
  • Displays and lives collaborative leadership by inviting varied perspectives to discussions.
  • Good problem solver and out of the box thinker
  • Familiarity with systems integration utilizing web services and other web-based technologies.
  • Experience as a Business Architect for development and implementation projects
  • Experience performing ServiceNow analysis, architecture, and application development or similar responsibility.
  • Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc.
  • Experience in performing and advising on change management.
  • Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
  • Proficient in JavaScript, HTML, CSS, XML