Job Description
Job Title: | Afterhours full time | Department: Afterhours | ||
Reports to: | Camilo Balcazar | Effective Date: 4/16/2026 | ||
Position Overview
This role provides after-hours support to drivers, clients and brokers, by solving various transportation related issues and assisting drivers in different hours of service-related situations.
Key Duties and Responsibilities
Responsibilities include but are not limited to:
- Answer calls and document information by company policies
- Respond to any issues and follow-ups by coordinating with the appropriate departments
- Respond to queries related to updates from brokers and customers
- Prioritize and organize calls accordingly
- Proactively address problems and requests by transmitting information or providing solutions
- Assist drivers with Hours of Service related queries
- Comply with companies communication standards while in verbal and written communication
- Preserve excellent relationship with drivers
- Keep a track record of equipment movement
- Ensure quality customer service provided
- Ensure that drivers provide all the necessary paperwork on time
- Skills and Requirements
- Excellent written and spoken English
- Degree in Finance, Accounting or related field
- Understanding of accounting fundamentals
- Excellent communication skills
- Sound judgment, excellent decision making and problem-solving skills
- Strong computer skills including the ability to learn new applications
- Good knowledge of MS Office (particularly Excel)
- Ability to manage time efficiently as well as multitask
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
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