Posted 14h ago

Service Advisor

@ Martin Automotive Group
Centerville, Ohio, United States
OnsiteFull Time
Responsibilities:greet customers, obtain information, report symptoms
Requirements Summary:5+ years experience a plus; Dealertrack & Xtime experience; high school diploma or GED; proven customer satisfaction; energetic; long-term career; bilingual preferred but not required; integrity
Technical Tools Mentioned:Dealertrack, Xtime, CRM
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Job Description

Martin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Dayton location! We believe our continued success and future growth is attributed to our employees.

Responsibilities:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers