About Us
At Gerald Jones Ford, we are committed to delivering a best-in-class customer experience while maximizing every opportunity to serve our customers’ automotive needs.
Our service drive is one of the busiest touchpoints in the dealership—and a major opportunity for growth.
We are seeking a high-energy, sales-driven VIP Service Coordinator to engage with service customers, elevate their experience, and actively identify opportunities to generate additional service and parts revenue.
Position Overview
This is not just a customer service role—this is a revenue-driving position. The VIP Service Coordinator is responsible for greeting customers, building rapport, and turning service visits into sales opportunities by promoting maintenance, upgrades, and additional services.
Key Responsibilities
- Greet and engage every service customer with energy, professionalism, and urgency
- Actively build relationships and maintain a strong presence in the service drive
- Identify and create sales opportunities within the service lane
- Support service advisors by reinforcing recommendations and increasing customer approval rates
- Assist in managing customer flow and ensuring a premium experience
- Follow up with customers to drive repeat business and retention
Qualifications
- Proven experience in sales, customer engagement, or upselling (automotive preferred but not required)
- Strong communication and persuasion skills
- Outgoing, confident personality with a natural ability to connect with people
- Ability to work in a fast-paced, performance-driven environment
- Self-motivated with a results-oriented mindset
What We’re Looking For
- Someone who sees every customer interaction as a sales opportunity
- A team player who can support advisors while also driving their own impact
- A motivated individual who wants to increase income through performance
- A professional who can balance hospitality with assertiveness
Compensation & Benefits
- Competitive hourly pay + performance-based bonuses
- Growth opportunities within the dealership
- High-traffic environment with strong earning potential
- Supportive and driven team culture