Position Summary

The Billing Analyst 1 will process the cycle and final billing for electric and gas services, which impact customer’s/member’s utility accounts.

Primary Position Responsibilities

Import/export meter reading files from meter reading system, AMI Command Center or Meter Data Management system.
Conduct quality assurance reporting on all Cycle and Final bills.
Complete connect, meter change, stuck meter and miscellaneous service orders and adjust account and/or add appropriate fees, if applicable.
Calculate and process account adjustments including manual and/or batch files.
Process miscellaneous fee adjustments as submitted by departments.
Note accounts and complete Customer Care & Billing (CCB) requested tasks.
Ensure accuracy and integrity of charges billed to customers.
Update and maintain documented daily checklists and job procedures.
Perform NISC CCB Testing, as needed.
Understand/explain capital credits, as needed.
Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

Assists with miscellaneous accounts receivable billing.
Attend approved professional training conferences, seminars, and workshops.
Attend advisory committee meetings to assist Billing Analyst Supervisor, as needed.
Cross-train on different aspects/duties within the Billing department.
Continued knowledge of utilities industry.
Attend safety meetings involving safe office procedures
Performs other duties and activities as directed.

Position Requirements

Education and Certifications Required

Education and Certifications Preferred

Experience Required

Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience

Experience Preferred

Skills and Abilities Required

Must possess personal computer skills and be proficient with Microsoft Suite office products and CIS software.
Knowledge of basic mathematics.
Must have typing skills of a minimum of 45 WPM.
Ability to work independently, with minimum supervision, and in a team environment.
Ability to work under strict deadlines and have strong problem-solving and analytical skills.

Skills and Abilities Preferred

Operates office equipment such as a computer, telephone, fax machine, copier, etc.
Indoor, office environment.
Ability to lift a minimum of 25 pounds.
Ability to drive occasionally as needed.
Ability to sit for long periods of time.
Requires frequent sitting, standing, walking, bending, and reaching.