Does the idea of greeting patrons excite you? Do you like the challenge of being able to respond to expected and unexpected questions? The Mount Prospect Public Library is looking for a Patron Services Assistant to staff the welcome desk, which is the first point of contact for all our patrons. At the desk, you’ll answer patron questions and assist with wayfinding. In this role, you’ll also handle incoming phone calls, program registration, and meeting room reservations.

SCHEDULE: 11.25 hours per week (approximate average)

• Monday & Wednesday 5pm to 9pm


• Weekend rotation, approximately one in every 4 weekends: Saturday 9am to 5pm & Sunday 11am to 5pm

SALARY: $16.96 per hour

BENEFITS

• Paid time off


• Paid holidays, including a "birthday" holiday


• Dental, life, and pet insurance

 

PURPOSE

Under the direct supervision of the Head of Patron Services, the Patron Services Assistant greets patrons and directs inquiries in person and via telephone including program registrations and scheduling meeting room reservations.  This position has extensive public contact and performs clerical support in a busy environment.

 

SUMMARY OF DUTIES:

This position comprises of the following essential duties:

• Public Service (approx. 50%) 


• Clerical Support (approx. 40%) 

Other non-essential job duties may include special projects, representing the Library, and committee work.

 

JOB RESPONSIBILITIES

Public Service

1. Applies MPPL-values-based customer service


2. Assists patrons at the public desk, on the telephone, and online


3. Answers informational and directional questions


4. Handles program and public meeting room registration and/or reservations


5. Registers patrons for library programs


6. Issues and monitors volunteer access badges including daily access badges for staff


7. Makes opening, closing, and public emergency announcements


8. Routes incoming telephone calls


9. May serve as a Voter Registrar  


10. Provides various public civic services (vehicle sticker renewal, etc.)


11. Assists patrons in the use of equipment items in the public service area 

Clerical Support

1. Assists with clerical duties for other departments


2. Maintains department office supplies


3. Maintains lost and found materials storage and retrieval of lost items.


4. Maintains sign-out keys or equipment for meeting rooms and display cases


5. Facilitates the distribution of museum passes to area attractions for patrons


6. Prepares supply orders; unpacks and distributes supplies


7. Processes postage for outgoing library mail


8. Appropriately monitors and processes any inquiries received via the departmental email inbox

Special Projects

1. Accompanies outreach staff on school visits and other outreach activities


2. Responsible for display case assignments, upkeep, and general appearance


3. Updates public bulletin board, as needed


4. Acts as a public meeting room liaison for the village, community, and political groups


5. May serve as Volunteer Coordinator for individuals volunteering their time at the library

Other

1. Attends appropriate meetings, workshops and seminars


2. Responsible for delivery of emergency jump bag to in-charge staff in case of evacuation


3. Responsible for emergency announcements, as needed


4. Serves on committees as assigned


5. Other duties as assigned