Installation Training, Planning & Execution (Furniture & Home Appliances)

• Develop and execute daily and phase-based installation plans for furniture and home appliance installations, ensuring projects are completed on time and to required quality standards;
• Supervise installation activities, including furniture assembly and appliance setup, coordinate manpower and tools, and promptly resolve installation issues or exceptions.

Team Supervision & Training

• Supervise daily performance of drivers and installation technicians, ensuring compliance with service standards, installation procedures, and safety requirements;
• Organize and deliver regular training for drivers and installers on installation techniques, product knowledge, service standards, and safety practices;
• Coach team members on-site, provide performance feedback, and support continuous skill development.

On-site Operations & Process Optimization

• Analyze installation workflows for furniture and appliance delivery and setup, identify efficiency, quality, or safety bottlenecks, and drive continuous improvement initiatives;
• Promote and neforce standardized installation procedures, technical guidelines, and SOPs for furniture and home appliance installation.

Quality, Safety & Compliance Management

• Monitor installation quality to ensure compliance with company standards, product specifications, and customer requirements for furniture and home appliances;
• Performance Monitoring & Reporting
• Track key installation KPIs, including on-time completion rate, first-time installation success rate, rework rate, installation cost, and safety incidents;
• Prepare installation performance reports, providing data-driven recommendations to improve efficiency and service quality.
• Cross-functional & Contractor Coordination
• Work closely with warehouse, logistics, customer service, and product teams to ensure smooth coordination between delivery and installation activities;
• Manage and coordinate in-house installation teams and third-party installers, ensuring consistent execution and service standards.

Customer & Stakeholder Communication

• Act as the primary contact for customers during furniture and home appliance installations, clearly communicating progress and handling issues professionally;
• Address customer feedback and complaints related to installation services, and drive continuous improvement to enhance customer satisfaction.

Qualifications
Education & Experience

• Associate’s degree or above, preferably in Engineering, Logistics, Operations Management, or related fields;
• 3+ years of experience in installation supervision, field operations, or service management, preferably within furniture, home appliances, or consumer goods industries;
• Prior experience managing installation teams or third-party contractors is highly preferred.
• Professional Skills
• Solid understanding of furniture assembly processes and home appliance installation requirements (e.g. electrical appliances, large household equipment);
• Familiarity with on-site operations management, quality control, and safety standards;
• Proficient in Microsoft Excel and other office tools for reporting and performance tracking;
• Experience with dispatching systems, service management systems, or ERP systems is a plus.
• Communication & Coordination Skills
• Strong communication and coordination skills, with the ability to work effectively across multiple teams;
• Customer-oriented mindset with strong problem-solving capabilities in on-site service scenarios.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.