About the Department

The L3 Software Engineer, Infrastructure in the Information Technology Department is responsible for administering a reliable and secure cloud technology platform, following software engineering infrastructure operations and processes to maintain established standards. The This role uses resources in AWS and Azure. Many resources are managed as infrastructure-as-code, and this role supports the migration of existing resources, and maintenance of new resources into that model. This role also works closely with the Technology Innovation Department (TID) and other software development teams to test and deploy internally developed software efficiently and securely

Position Duties

The Infrastructure Engineer is responsible for a wide variety of software engineering infrastructure tasks primarily in AWS and Azure. 
 
Engineering Infrastructure Capabilities

• Support Infrastructure as Code (IaC) tools, including the configuration of existing resources
• Able to execute any available engineering coding tasks assigned in a sprint
• Implement infrastructure in accordance with the infrastructure operating model and team principles
• Perform code reviews independently at a high level of quality
• Make changes to pull requests based upon feedback from reviewers
• Execute development work at a consistent velocity with little variance between sprints
• Diagnose ongoing application outages or disruptions
• Write root cause analyses and reports as needed
• Demonstrate strong fundamental coding abilities and knowledge
• Follow standard engineering division procedures, such as naming conventions, writing documentation, testing software changes, etc.
• Surface defects or potential improvements in the sprint backlog
• Protects the data security and privacy of our organization and customers
• Work collaboratively with members of other teams, especially when providing feedback and in sharing knowledge
• Be on time for and actively participate in team rituals such as sprint planning, refinement, stand-ups, and retros
• Be proactive about moving, updating, and commenting on assigned tasks
• Strive to do what is necessary over what may be considered more interesting

Engineering Infrastructure Knowledge Required

• Proficient with Infrastructure as Code (IaC) tools
• Adept with useful logging and querying 
• Able to conduct research and advise on software platforms
• Can make significant contributions to the TID infrastructure

DevOps 

• Works on deployment, build and code analysis systems as needed
• Participates in interview and evaluation of infrastructure engineering candidates
• Mediates code review conflicts
• Performs infrastructure architecture reviews
• Present software engineering work at department-wide presentations and rituals
  • Define and articulate standards for how software infrastructure technology is developed and used to serve the public effectively. 
  • Define and articulate standards for how cloud technology is developed and used to serve the public effectively
  • Participate in on-call rotation for technology systems and services.

Additional responsibilities may include a focus on one or more departments or locations.  See applicable addendum for department or location-specific functions. 

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
• Have the ability to work any and all shifts and/or locations assigned or directed. 

Supervision

• None

Minimum Education              

• Bachelor’s degree from an accredited institution

Minimum Qualifications

• Five (5) years experience in software engineering infrastructure practices, processes, and team operations.
• Experience with automated testing, including continuous integration (CI) 
• Experience with Git workflows (such as pull requests) and code reviewing 

• Experience with 1+ programming languages from the TIOBE top 20 (https://www.tiobe.com/tiobe-index/)
• Experience with Infrastructure-as-Code (IaC)

Preferred Experience and Skills

• Experience in public sector, transportation agency, and/or civic technology team.

• Extensive expertise in software engineering practices, processes, and team operations.
• Proven people management capabilities, including coaching, effective communication, and conflict resolution skills.
• Knowledge of transit data standards (such as GTFS, GTFS-RT, TODS, TIDES)
• Experience with Terraform / Infrastructure as Code tools
• Experience with AWS

• Experience developing code as part of an open-source project
• Experience with Terraform/OpenTofu
• Experience with APIs / microservices / Service-Oriented Architecture (SOA) 

• Ability to translate business requirements into technology

 Standard across all TID JD’s

Other Qualifications

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement. 
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement. 
• A master’s degree in a related subject substitutes for two (2) years of general experience. 
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions

• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening. 
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).