The Role

The Floor Supervisor is a mentor figure, company and brand ambassador for the store team and works in partnership with the Assistant Store Manager or Store Manager. The Floor Supervisor is always putting into practice Oniverse Key Values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation.

Life of a Floor Supervisor

The Floor Supervisor plays a key role that supports Store Management in ensuring clients experience high quality service, providing reports, executing sales strategies, in-store training, store operations together with the store team. This position is a valuable source of knowledge who contributes their expertise to enhance organizational efficiency, company, and brand knowledge. Having high energy and a positive, outgoing mindset is essential as a Floor Supervisor. 

Be a mentor for your Teammates! You always demonstrate Oniverse’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic! 

OPEN MINDED: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience. 

AUTHENTIC: Be real! Honesty is key and always working together with integrity. Sales Lead embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests. 

PASSIONATE: Share your excitement and promote brand loyalty with guests and store team. As a Sales Lead you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Intimissimi by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops. 

DYNAMIC: Sales Leads thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues. 

TEAM PLAYER: We are all in this together! Our Sales Leads believe in teamwork through all day-to-day activities to ensure high quality experience for guests, but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Intimissimi means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience. 

PRAGMATIC: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures.

Operations

• Customer Service

• Training

• Visuals Merchandising

• Inventory Control

• Coordinates projects, daily/weekly duties with store team in partnership with Assistant Store Manager or Store Manager

Core Values and Key Skills

• Leadership style that creates a positive environment that promotes learning culture.

• Open Mind

• Passion

• Punctuality

• Integrity and Accountability

• Pragmatism

• Goal Orientation

• Customer Service

• Product Knowledge

• Efficient in internal POS systems 

• Problem Solving

• Organization

• Communication and Active Listening

• Attention to detail.

• Delegation

Team Dynamic 

• Liaison between Store Leads, Sales Ambassadors, and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.

• Provides training to Store Leads and Sales Ambassadors, may include cross-department functions.

Career Advancement Opportunities

The Floor Supervisor may be assigned other responsibilities as the direct manager deems fit, pending the company’s business needs and career development purposes. Floor Supervisors career path progression can grow into Store Management positions within the same location or other locations.

Responsibilities

• Effectively communicate goals, objectives, and expectations with team

• Ensure each team member takes part in chat-ins at the start of their shifts and before leaving for the day.

• Delegate according to individual’s knowledge and skill set to effectively achieve results.

• Open and willing to try different approaches to resolve issues.

• Perform in a consistent, timely and effective manner in accordance with established company and department specific policies and procedures.

• Maintain a professional working relationship with all team members and management.

• Company and Brand Alignment: Utilize retail training material according to company and brand strategies. 

• Training new hires on retail topics, such as product knowledge, customer service and internal systems

• Assist and motivate store team to consistently deliver quality customer service and positive interactions with each guest.

• Shares responsibility of opening, closing, visuals merchandising and stock duties with store team