We are looking for a motivated and detail-oriented ServiceNow Business Analyst to join our team. This entry-level role is ideal for candidates with up to two years of experience who are eager to build expertise in the ServiceNow platform. You will work closely with stakeholders, developers, and project teams to gather requirements, support implementation efforts, and help optimize business processes through ServiceNow solutions. This position will be hybrid based in our Sao Paolo office and will support customers across North America and Latin America.
Key Responsibilities
Collaborate with business stakeholders to gather, document, and validate requirements for ServiceNow implementations and enhancements
Assist in translating business needs into functional specifications and user stories
Support configuration and customization efforts within the ServiceNow platform under guidance from senior team members
Participate in workshops, meetings, and interviews to analyze current processes and identify improvement opportunities
Help maintain documentation including process flows, requirement documents, and knowledge base articles
Conduct basic testing (UAT support, test case creation, defect tracking) to ensure solutions meet business requirements
Monitor and report on system performance, usage, and issues
Provide hands-on expertise across ITSM, CSM, Service Portals, and Scoped Applications
Stay updated with ServiceNow features, best practices, and industry trends
Required Qualifications
Bachelor’s degree in Information Technology, Business Administration, or a related field
0–2 years of experience in a ServiceNow, Business Analyst, IT support, or similar role
Must be based in Brazil (LATAM)
Preferred Qualifications
Basic understanding of ITSM (Incident, Problem, Change Management), CSM, Service Portals and Scoped Applications concepts
Familiarity with other ITSM tools is a plus
Strong analytical and problem-solving skills
Good verbal and written communication skills
Ability to work collaboratively in a team environment
Willingness to learn and adapt in a fast-paced setting
Basic knowledge of Agile/Scrum methodologies is an advantage
Key Responsibilities
Collaborate with business stakeholders to gather, document, and validate requirements for ServiceNow implementations and enhancements
Assist in translating business needs into functional specifications and user stories
Support configuration and customization efforts within the ServiceNow platform under guidance from senior team members
Participate in workshops, meetings, and interviews to analyze current processes and identify improvement opportunities
Help maintain documentation including process flows, requirement documents, and knowledge base articles
Conduct basic testing (UAT support, test case creation, defect tracking) to ensure solutions meet business requirements
Monitor and report on system performance, usage, and issues
Provide hands-on expertise across ITSM, CSM, Service Portals, and Scoped Applications
Stay updated with ServiceNow features, best practices, and industry trends
Required Qualifications
Bachelor’s degree in Information Technology, Business Administration, or a related field
0–2 years of experience in a ServiceNow, Business Analyst, IT support, or similar role
Must be based in Brazil (LATAM)
Preferred Qualifications
Basic understanding of ITSM (Incident, Problem, Change Management), CSM, Service Portals and Scoped Applications concepts
Familiarity with other ITSM tools is a plus
Strong analytical and problem-solving skills
Good verbal and written communication skills
Ability to work collaboratively in a team environment
Willingness to learn and adapt in a fast-paced setting
Basic knowledge of Agile/Scrum methodologies is an advantage