Job title

Coordinator, Tech Services

Reports to

Executive Director, Information Systems & Technology

Department

Information Systems, Technology, & Technical Services

Work Calendar

12 Months

Salary Schedule

Ancillary - JJ

Summary of Function

The Coordinator of Technical Services provides leadership, coordination, and operational oversight for the district’s technical support services. This position supervises and supports staff responsible for end-user support, field services, and low-voltage systems, ensuring high-quality, responsive, and efficient service delivery across the district.

The Coordinator of Technical Services is responsible for leading day-to-day technical services operations, managing projects and workflow using lean strategies, developing and maintaining documentation and support playbooks, and ensuring effective communication and coordination between Tier II and Tier III support functions. This position serves on the department leadership team and represents Technical Services at district leadership meetings and other cross-functional planning efforts.

Qualifications

Qualifications include:

●       Bachelor’s degree in Information Technology, Computer Science, Business, Educational Technology or related field; equivalent combination of education and directly relevant experience considered - required

●       Five (5) or more years of progressively responsible experience in technical support, field services, or information technology operations in a complex environment. - required

●        Valid driver’s license and ability to travel between district sites as needed - required

●        Project Management experience - required

●        Prior leadership experience - preferred

●        Prior K-12 or public sector experience - preferred

●        Workflow optimization or Lean Process improvement - preferred 

Skills and Abilities

●        Demonstrated ability in developing procedures, technical documentation, and support playbooks.

●        Demonstrated ability working across multiple levels of technical support and coordinating escalations or cross-team issue resolution.

●        Knowledge of customer service principles and best practices for IT service delivery.

●        Ability to analyze operational needs, identify problems, and implement effective solutions.

●        Ability to lead teams, build accountability, and maintain positive working relationships.

●        Strong written and verbal communication skills.

●        Strong organizational skills and the ability to manage multiple priorities and deadlines.

●        Ability to use independent judgment to set priorities and make decisions aligned with district and department goals.

●        Excellent troubleshooting skills, structured problem‑solving, and calm performance under pressure; strong written and verbal communication with both technical and non‑technical audiences

●        Proven ability to manage multiple priorities, meet deadlines, and drive initiatives from design through operational handoff

●        Knowledge of education‑specific privacy and security considerations (FERPA, COPPA) is a plus

Duties and responsibilities

1. Provide leadership and operational oversight for Technical Services staff, including support functions related to helpdesk coordination, field services, and low-voltage systems.
2. Supervise, support, coach, and evaluate assigned staff in alignment with district expectations and department goals.
3. Coordinate and manage daily activities, priorities, and service delivery for Technical Services to ensure timely and effective support for district staff and schools.
4. Serve as a key liaison between Tier II and Tier III support teams to ensure effective escalation, communication, issue resolution, and continuity of service.
5. Lead team projects and operational improvement initiatives using lean strategies and sound project management practices.
6. Establish, refine, and monitor workflows, procedures, and service standards to improve efficiency, consistency, and customer service.
7. Ensure documentation, knowledge base articles, standard operating procedures, and playbooks are created, maintained, and organized in Confluence or other designated systems.
8. Monitor team performance, identify service gaps, and recommend improvements to processes, systems, staffing, and support models.
9. Collaborate with department leadership to align Technical Services work with district technology priorities and strategic goals.
10. Participate in department leadership team meetings and contribute to planning, decision-making, and continuous improvement efforts.
11. Attend and represent the department at district leadership meetings, including Administrative Council, District Administration Meeting, and other meetings as assigned.
12. Assist in planning, coordinating, and implementing district technology projects, deployments, upgrades, and service initiatives.
13. Promote strong communication and collaboration across Information Systems and Technology teams and with school and district stakeholders.
14. Support the development and implementation of training, documentation, and communication resources for staff and end users.
15. Assist in evaluating tools, systems, and processes that support technical services operations and end-user support.
16. Perform occasional evening or weekend work as needed.
17. Perform other job-related duties as assigned.

Working conditions

Indoor office environment. Contact with the public, employees, children and parents.  

Physical requirements

Work involves the performance of duties where physical exertion and movement is required to perform the aspects of the job.  Assistance is available as required to perform physically demanding tasks. 

Ability to stand and sit for extended periods; climb ladders; lift up to 50 pounds

Essential functions include: walking; working with and around other FUSD staff; managing interruptions; repetitive motion (hand‑wrist) for keyboarding; near vision acuity for monitoring screens; color vision for working with color‑coded cabling; hearing and speech for ordinary conversation; finger dexterity for keyboarding

Environmental hazards may include electrical hazards associated with computers, servers, and circuits, and potential for falls from ladders

Occasional night and weekend work for maintenance windows or urgent incidents

Equipment, Aids, Tools and Materials

Uses office equipment which includes but is not limited to: computers, video projectors, white boards, and office or instructional equipment.   FUSD recognizes that ever changing development of technology but expects all staff to keep abreast of changing technology opportunities and use tools and devices provided to them.

Mental Tasks

Communicates verbally and in writing.  Reads.  Analyze and evaluate data and reports.  Develop, implement and evaluate plans.  Manages own office and work environment.  Promotes learning and ensures safety.  Perform functions from written and oral instruction and from observing and listening to others.